Frequentely Asked Questions About Feel Confident® Haircare
Thoughtfully crafted answers to guide you through your haircare journey with confidence.
Product & Stock
We strive to present our products as accurately as possible. However, slight variations in color or appearance may occur due to lighting, packaging refinements, or display settings. These nuances do not impact product performance.
In the rare event that an item becomes unavailable after your order is placed, our team will notify you promptly and issue a refund or offer an alternative solution where possible.
Restock timelines vary as we maintain high standards for quality and formulation. We recommend joining our waitlist on the product page to be the first to know when an item becomes available.
Orders & Payments
We accept all major credit and debit cards, along with other secure payment methods available at checkout for a seamless experience.
Yes, you will receive a confirmation email shortly after placing your order, including all relevant details
Once your order is successfully placed, a confirmation email will be sent. This means your order is being processed by our team.
If your order arrives incomplete, please contact us with your order number. We will review and resolve the issue as quickly as possible.
Returns & refunds
No Returns Policy
Due to the nature of our products and for hygiene and safety reasons, all sales are final. We do not accept returns or exchanges on any haircare or merchandise items once they have been purchased.
Why We Don’t Accept Returns
Our products are classified as personal use items. To ensure the highest standards of safety, quality, and hygiene for all customers, we cannot restock or resell any opened or handled products.
Refund Policy
All sales are final. We do not offer refunds on any haircare or merchandise products. Once an order has been placed, it cannot be refunded, including for items that have been processed or shipped.
Damaged or Incorrect Items
If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery. We will gladly:
- Replace the item, or
- Issue a refund/store credit (case-dependent)
To process your request, please provide:
- Proof of purchase
- Photos of the item and packaging
Allergy & Sensitivity Disclaimer
Customers are responsible for reviewing ingredient lists before purchase. We recommend performing a patch test before full use. We are not responsible for individual allergic reactions or sensitivities.
Order Cancellations
If you wish to cancel your order, please contact us within 1 hour of purchase. We will make every effort to accommodate your request. However, once an order has been processed or shipped, it cannot be canceled or refunded.
Contact Us
Cosmetic Products- For any concerns regarding your order, please reach out to our support team at: support@feelconfident.com
RX Medications- For any concerns regarding your order, please reach out to our support team at: clientsupport@samaritanmd.com
Haircare & Results
Our formulas are designed to support scalp health and improve the appearance of fuller, healthier-looking hair. While individual results vary, many customers notice visible improvements with consistent use over time.
Haircare is a process. Most customers begin to notice changes in the look and feel of their hair within several weeks of consistent use. Continued use supports ongoing results.
Many customers report a reduction in visible shedding over time. Results vary depending on individual factors, including hair type and routine.
Routine & Usage
Our shampoo can be used as often as your routine requires. While we typically recommend 2–3 times per week, daily use is suitable for those with oilier scalps or frequent styling needs.
Yes, our products integrate seamlessly into most routines. For optimal results, we recommend using them as part of our full system.
Yes, our formulations are designed to be gentle enough for regular use while effectively cleansing and supporting scalp health.
Formula & Ingredients
ROOTDefense™ is our proprietary blend, developed to support scalp health and create an optimal environment for healthier-looking hair. It is a core part of our science-backed approach.
Yes, our shampoo is completely sulfate-free while still delivering a rich, satisfying lather.
Our formulas are dermatologist-tested and designed to be gentle. If you have a specific scalp condition, we recommend consulting with your healthcare provider prior to use.
Medical & Compatibility
Yes, our products can be used alongside common hair loss treatments. However, they are not intended to replace medical therapies.
